Process a Refund using the Virtual Terminal


  1. Select the Virtual Terminal button on the left-hand side navigation menu.
  2. Select Refund from the transaction type drop-down menu.
  3. Fill out necessary transaction information.

  4. Select the Process Transaction button toward the bottom of the page.

  5. The Transaction Detail screen will automatically display. The refunded status will show under Transaction History. The transaction detail screen will also show additional options such as printing,  emailing the receipt or voiding the transaction.

  6. Select Close and you will be returned to the system.